Privacy Policy



This Privacy Policy applies in respect of all websites that are owned by and/or administered by the Mineworkers Provident Fund and includes any other websites which are linked to the terms and conditions of the Fund.

This Policy will form part of the Fund’s general terms and conditions which set out the use of the website and will be regarded as an agreement between the Fund and the user and the Fund. This Policy is applicable to all users, regardless of whether they are visiting the website, transacting by way of this website or have an existing contractual or other legal agreement with the Fund.


Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites.

The Fund will treat personal information obtained by way of using the website as private and confidential and will not disclose any personal information to third parties without consent unless in the following instances:

(a) The Fund is compelled to do so by law in terms of a court order or other legal process;
(b) The disclosure will protect the Fund’s rights

The Fund will limit the collection and use of personal information to the extent which it is necessary to deliver services, which includes advice about services and other opportunities and to administer the business of the Fund

The Fund does not in any way share the personal information in its possession, without obtaining the required consent.


After stating the purpose for the need of personal information, The Fund may collect personally identifiable information given to us which includes the following:

  1. Name and Surname
  2. South African Identity number and/or passport number
  3. improving how our website performs;
  4. Date of birth
  5. Contact numbers
  6. Physical and postal address
  7. Banking information
  8. Educational Information
  9. Health and/or Medical Information (if necessary)
  10. Biometric information (fingerprints)


The Fund may collect information such as your e-mail address, name, home or work address, telephone number/s and membership numbers for the following reasons:

  1. The information is used to operate the services provided by the Fund and to communicate with stakeholders.
  2. For purposes of meeting responsibilities in respect of third parties such as Regulatory bodies
  3. To deliver effective services that comply with applicable legislation and regulation
  4. To verify and protect the identity of all stakeholders
  5. For Regulatory reporting
  6. For purposes of acquiring new business
  7. To make payments
  8. To update records with the correct and current information to keep in contact
  9. To confirm and verify the identity for security purposes
  10. To provide benefits and services to clients, members and/or beneficiaries
  11. To process any instructions and/or requests

The Fund has service providers who provide support services. These service providers agree to our privacy policies to have access to any personal information in the possession of the Fund for them to carry out their services.


POPIA – Protection of Personal Information Act

Mineworkers Provident Fund is a self-administered provident Fund that aims at being the retirement Fund of choice within the industry.

  1. MMI is an insurer that provides insurance for Fund insured benefits
  2. MARSH Insurance Broker and Risk Management is a fidelity cover insurer that provides fidelity cover.
  3. Valuator of the Fund and auditors
  4. Investment Consultant
  5. Tracers
  6. (The above is not an exhaustive list.)

Purpose for the collection of information:

Mineworkers Provident Fund will use the information collected for the sole purpose of providing retirement Fund benefits and related benefits as prescribed in the Registered Rules.

Declaration by the information collector:

Mineworkers Provident Fund will only use the use information collected for the purposes stated above and will not disclose any personal information to any third parties without the prior consent of the member where required by law.

Declaration by the information provider:

I hereby consent to the information supplied by me to be used by Mineworkers Provident Fund and its service providers in line with the above stated purpose. I acknowledge that my information is provided by me voluntarily for the purposes stated above.

I also understand and acknowledge that I have the right to lodge a complaint to the Information Regulator, should any information supplied be utilised outside this declaration and consent.

I acknowledge that I have read, understood, and accepted the information supplied in the declaration above.


The Fund will not reveal personal information to anyone outside of the Fund or certain service providers without the consent of stakeholders unless:

  1. The Fund is compelled to do so by law or a court order
  2. It is in the public interest
  3. The Fund needs to protect its rights
  4. There is a legitimate purpose for sharing the information

The Fund will ensure that all personal information is restricted so that no unauthorised access will be permissible and access to information will only be limited to employees of the Fund to conduct the business of the Fund or to third parties who are subjected to the Fund’s non-disclosure agreements and laws that require them to protect personal information.


The Fund will develop a process for the data subject to lodge a complaint internally and externally. The process to be followed to lodge a complaint is as follows:

  1. The complaint should be lodge with the Information officer on the website at
  2. The Information officer will consider the complaint and determine whether it is in accordance with POPIA
  3. The Information officer will refer the complaint to the relevant designated person and will provide the complainant with an outcome or resolution of the complaint lodged.
  4. Should the complainant not be satisfied with the resolution received from the Information officer, the complainant can lodge a complaint with the Information Regulator as prescribed in the Act


The Fund uses “cookies” on its website to personalise your online browsing. These cookies are text files that are placed on a hard drive by a web page server and cannot be used to run programmes to deliver viruses to any computer and they are uniquely assigned to a person and can only be read by a web server in a domain that gave a person a cookie.

One of the main purposes of the use of cookies is to provide a convenience feature to save time and to tell the web server that a person has returned and will help the website of Mineworkers Provident Fund to recall specific information on consequent visits.

The user can decline “cookies.” Most web browsers automatically accept cookies, but the user can still modify their browser settings to decline cookies, however, should the user decline cookies, they may not be able to fully experience the functionality of the website or perform certain functions. For more detailed information regarding “cookies” please refer to the Fund’s Cookies Policy.

The Fund may update this Privacy Policy to reflect any legal changes as well as policies and feedback from the user. The Policy will be updated by placing it on a hyperlink on the website.

For more info, please contact us on: